Refund Policy and Terms of Service

Welcome to Trans Coastal Marketing!

We’re excited for you to experience the unique products and services we offer. Please take a moment to review our Refund Policy and Terms of Service, which govern your use of our website and any purchases you make.

Refunds:

• General: We offer a full refund within 30 days of purchase for most items. After 30 days, no refunds or exchanges will be granted.
• Exceptions:
  • Clearance items: All sales on clearance items are final and non-refundable.
  • Custom orders: Custom orders are non-refundable unless there is a demonstrable error on our part.
  • Digital products: Downloads, including eBooks and courses, are non-refundable once accessed.
• To request a refund: Please contact our customer service team at 310-392-4608 or by visiting our store at 1223 Wilshire Blvd # 945, Santa Monica, CA 90403-5406 within 30 days of purchase with your order number and reason for return. We will process your request and provide instructions for returning the item, if applicable.
• Original packaging: Returned items must be in their original condition and packaging, with all tags and accessories attached.

Terms of Service:

• Acceptance: By accessing or using our website, you agree to be bound by these Terms of Service.
• Age restrictions: You must be at least 18 years old to use our website or make purchases.
• Payment: We accept major credit cards and PayPal. Payment must be made in full at the time of purchase.
• Shipping: We ship within the United States and territories. Shipping costs are calculated based on the weight and destination of your order.
• Delivery times: Delivery times vary depending on your location and chosen shipping method. Please refer to our shipping information page for estimated delivery times.
• Product availability: We strive to keep all items in stock, but inventory may occasionally change. In the event that an item you order is unavailable, we will notify you and offer you a comparable alternative, a refund, or the option to wait until the item is back in stock.
• Intellectual property: Our website and its content, including logos, trademarks, and images, are protected by intellectual property laws. You may not use any of our content without our express written permission.
• User conduct: You agree to use our website in a lawful and responsible manner. You will not engage in any activity that could harm Trans Coastal Marketing or its users.
• Termination: We reserve the right to terminate your access to our website at any time, for any reason.
• Limitation of liability: Trans Coastal Marketing is not liable for any damages arising from your use of our website or services.
• Entire agreement: These Terms of Service constitute the entire agreement between you and Trans Coastal Marketing regarding your use of our website.
• Changes: We reserve the right to make changes to these Terms of Service at any time.

Thank you for shopping with Trans Coastal Marketing!